Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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Under general direction, assess complex situations that involve greatest risk. Within company guidelines, approve or deny applications in consultation with Senior Underwriter. Select and accept major risks on behalf of the company, evaluating proposals/limits rather than mechanistic assessment. May supervise underwriting assistants.

Select and accept major risks on behalf of the company, evaluating limits

Preparation of quotations in response to proposals received for credit insurance cover

Issuing of policy documents in respect of accepted quotations.

Endorsements issued according to user guide/ISO procedure manual

Reviewing of existing policies on a regular basis and to assess credit risks.

Issue limits in accordance with user guide/ISO procedure manual  Ensuring smooth administration.

Within set time limits, attend to emails and telephone calls received from branches, policyholders, brokers and other parties

Complete reviews in accordance with user guide/ISO procedure manual Continuous improvement to ensure effective service

Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

Ensure adherence to organisational policies, practices and procedures

Identify solutions to enhance cost effectiveness and increase operational efficiency Service delivery to ensure customer satisfaction

Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Cost control and governance adherence  Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

Comply with corporate governance policies, procedures and standards.  Operate within agreed mandates

Quality people practices

Align own behaviour with the organisation culture and values.

Share and transfer product, process and systems knowledge to colleagues.

Ensure achievement of own performance objectives.

Actively share information with other team members regarding successes, issues, trends and ideas.

Actively participate in own professional development and career path.

Actively promote a culture of learning and high performance culture amongst team members

Experience Knowledge Skills Required

Applicants must have Matric

Must have a tertiary qualification in Commerce (NQF Level 6-7 or equivalent) or studying towards a Commercial Degree in Finance

Applicants must have passed the relevant Underwriter Technical Test

Minimum of 2 years proven excellent client service

Proficiency in Excel

Applicants must have a valid Code 8 Drivers License

The successful applicant should be able to manage a large workload and deliver within the time restraints

Good communication skills are essential

Skills

Action Planning, Compliance Software, Computer Literacy, Crisis Management, Data Compilation, Data Controls, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Regulatory Compliance Management, Risk Management, Underwriting Management

Competencies

Action OrientedBusiness InsightCollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityFinancial AcumenInstills Trust

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

04 August 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!