**Level Description** **‘Support’ Leveling Guide consists of jobs that provide administrative and customer service support. Work is typically guided by precedent and performed using established procedures and techniques.** **Market Summary** **Performs housekeeping and janitorial duties to maintain offices, patient or guest rooms, restrooms, grounds, and public areas in clean and orderly condition. Removes trash from offices and other work areas.** **Impact** **• Obtains and provides information which requires little explanation or interpretation, typically within the department.** **• Conveys information to parties within the department at an operational level requiring some explanation or interpretation in order to reach agreement.** **Communication** **• Interacts with internal stakeholders within own team and may also interact with external stakeholders including clients, customers, carriers or agents.** **• Conveys information in accordance with standard guidelines and procedures primarily with internal parties who have shared interests.** **Innovation** **• Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedure.** **• Tasks are straightforward, simple and typically impact own or one other department or specialty.** **Knowledge** **• Ability to identify problems and potentially update existing methods, techniques and/or processes in job area by following standard procedures and guidelines.** **• Applies full knowledge of the job. Typically requires high school diploma and 2-4 years of experience, or an equivalent combination of training and experience.**