UKIA Senior Operations Manager Job Description: Drive the engine behind high-performing sales development. At Sage, we're powering the journey from interest to opportunity – and we're looking for a Senior Operations Manager to lead the way. This role is built for a change-maker. Someone who thrives at the intersection of strategy, systems, and scale. As the Senior Operations Manager for Sales Development across the UK and Ireland, you'll own the operational blueprint that drives growth, efficiency, and innovation throughout the SDR organisation. Your mission? To make our SDR teams faster, smarter, and more effective through intelligent processes, advanced tooling, and AI-powered optimisation. Key Responsibilities: Optimise SDR Processes for Scale: Continuously evaluate and enhance end-to-end SDR workflows across inbound and outbound motions to ensure scalability, consistency, and alignment with global best practices. Identify and retire outdated processes and introduce innovations that improve speed and effectiveness. Drive Productivity and Tool Efficiency: Assess and refine the use of the SDR tech stack (e.g., What you’ll be leading Optimising for Scale Evaluate and enhance SDR workflows across inbound and outbound motions. Build consistent, scalable, and repeatable processes that align with global standards. Eliminate inefficiencies and introduce innovations that accelerate speed to lead. Driving Productivity through Tools and Tech Audit, assess, and evolve the SDR tech stack. From CRM to engagement and routing tools, you’ll ensure the team is equipped with the best-fit solutions to maximise output. Lead implementations and collaborate with global teams to roll out enhancements. Embedding AI and Automation Champion AI-led innovation across SDR workflows. Identify, test, and scale tools that power personalisation, prioritisation, and automation. Lead pilots and embed new technologies that free up time and improve outcomes. Insights that Drive Action Partner with Marketing Ops, BI, and Sales Ops to analyse funnel health, conversion rates, and pipeline performance. Turn data into insights. Turn insights into execution. Deliver clear reporting that drives decision-making across regions. Own Regional Operations Be the go-to operational lead for SDRs in UKIA. Troubleshoot challenges in real time, provide support on tooling and process issues, and drive best-practice adoption across the region. Solve Systemic Challenges Spot recurring issues, apply structured problem-solving, and deliver long-term solutions. Create documented frameworks that drive consistency and reduce manual effort over time. Partner Across the Business Collaborate with senior Sales and Marketing leaders to ensure operational alignment with strategic priorities. Provide regular updates, influence direction, and execute on shared goals. Enable Change Work hand-in-hand with the Enablement team to ensure successful rollout and adoption of new processes, tools, and training programmes. Support SDR leads and team members in embedding these changes into their daily rhythm. What makes you the one You’re operationally obsessed – and you get a buzz from turning chaos into clarity. You’re analytical, innovative, and laser-focused on scale and performance. But above all, you’re a collaborator who brings people with you, from SDR to VP. What you bring 5+ years of experience in sales, business, or revenue operations, ideally in a B2B SaaS environment Proven success delivering operational change in a fast-paced, cross-functional setting Strong grasp of continuous improvement methodologies (Lean, Six Sigma, Agile) Experience designing scalable frameworks and leading process improvement workshops Confident using Salesforce, sales engagement tools (Outreach, Salesloft), and marketing automation platforms (Marketo, HubSpot) Skilled in business analysis, project management, and stakeholder engagement Experience with international sales teams and operational complexity across regions Curious, resilient, and always looking for ways to improve the system Why this role matters This isn’t just a job in operations. It’s a chance to shape how a modern sales development engine functions at scale—through process, people, and tech. You’ll play a key role in how our sales teams convert potential into pipeline, and pipeline into revenue. #LI-MS2teams, ideally within a sales development or commercial environment • Strong background in continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) and experience facilitating process mapping and service improvement workshops • Demonstrated ability to design and implement scalable operational frameworks that drive productivity, efficiency, and consistency • Strong analytical, project, and business analysis skills, with a track record of translating business needs into operational solutions • Proficiency in Microsoft Office tools including Excel, Word, PowerPoint, Outlook, Visio, and Project • Experience evaluating and integrating emerging technologies, including AI, to enhance operational performance and team effectiveness • Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate across senior leadership and global teams • Proficiency with CRM (e.g., Salesforce), sales engagement platforms (e.g., Outreach, Salesloft), and marketing automation tools (e.g., Marketo, HubSpot) • Experience working across international markets would be ideal Function: Performance Marketing Country: United Kingdom Office Location: Newcastle Work Place type: Hybrid Advert Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com. Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/ Equal Employment Opportunity (EEO) Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.