At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Talent Development Enablement and Operations Specialist (VTH) Role Purpose
To provide high-quality operational support to the UK&I Talent Development team, with an operational focus on learning deployment, CPD compliance, project execution, and data analytics. The role is pivotal in ensuring process excellence, stakeholder engagement, and data-driven decision-making across the Talent Development function.
Key Responsibilities
Operational Excellence Support the deployment of learning and CPD processes, ensuring compliance and a best-in-class user experience. Manage learner enquiries, exemptions, and feedback loops in collaboration with IBM (DAT), SL Quality teams, and other stakeholders. Maintain and improve documentation, FAQs, and process guidance to reflect evolving ways of working. Manage the BAU activities around internal and external venue sourcing for UKI TD. Document and standardize processes, templates, and SOPs for repeatable excellence. Project Management
Lead and contribute to operational projects aligned with strategic priorities, including vendor coordination and service quality evaluation. Collaborate with internal and external stakeholders to ensure timely delivery and continuous improvement of learning operations. Data Analysis & Reporting
Collect, organise, and interpret large and varied datasets to produce actionable insights. Perform quality assessments and trend analysis to support CPD compliance and business process improvements. Prepare reports for SL Quality teams and ICAEW inspections, including non-compliance cases and contextual factors (e.g. leave, new joiners). Support governance activities including audit readiness, data integrity checks, and compliance reporting Financial & Budget Support
Assist in financial planning and control activities, summarising key metrics and trends for leadership review. Maintain up-to-date documentation of finance processes and support the Enablement Finance Lead with holistic financial insights.
Stakeholder Engagement & Relationship Management
Build strong relationships with UK&I Talent Development stakeholders, IBM (DAT), and global learning operations. Coach and support team members, fostering a collaborative and high-performance culture. Act as the day-to-day contact for third-party vendors (e.g. venue sourcing, print providers), ensuring service quality and process alignment. Query management (CPD, venues, contracting) Skills & Competencies
Advanced Excel skills (including formulae and macros); strong PowerPoint and Word proficiency. Excellent communication and stakeholder management skills. Strong organisational abilities with attention to detail and deadline discipline. Proactive problem-solving and creative thinking to drive service quality and innovation. Commercial acumen and business awareness. Ability to work independently, adapt quickly, and thrive in ambiguous environments. Commitment to acquiring new knowledge and exploring innovative solutions. Experience in coaching, interpersonal engagement, and working across diverse, international teams.
Experience Required
Extensive experience in HR operations and learning deployment within professional services or corporate environments. Proven track record in managing operational processes and large datasets. Familiarity with CPD frameworks and compliance reporting. Experience working in global, virtual teams and managing cross-border relationships. Experience of PowerBi or equivalent is a plus.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.