This is a client facing advisory role to ensure payroll and overall service for allocated clients go smoothly 1) Serve as a Payroll specialist and answer inbound/outbound calls and handle routine client requests/queries with utmost care. 2) Resolve routine customer concerns with pre-defined solutions 3) Builds strong relationships with a portfolio of clients, conducting regular structured calls to review performance 4) Develop and leverage a broad understanding of ADP products in support of client needs 5) Looks for solutions which will allow our customers to focus on their core business 6) Drive positive defining moments with client Any graduates with very good communication skills and the ability to deal effectively with different clients. Good problem solving skill and ability to think through in different situations. Skills required: * Clear spoken and written English language * Strong Excel skills * Strong time management - ability to prioritize and meet deadlines * Client focused * Flexible and supportive * Good communication * Problem solving * Results orientated * Experience within a global organization talking to clients on the phone is essential * Experience working on deadline driven projects desirable * Knowledge of payroll would be an advantage
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
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