Why join us:

The GPS Operations COE is part of HOST Operations and delivers a centralized operations utility for HSBC's Corporate Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFT net) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.Over 700 million payment transactions valued at over $10 USD trillion is processed through the channel annually.

What you’ll do:

Reviewing ongoing aged queries, ensuring items are action appropriate and providing feedback where necessary.Achieving a high net promoter score and positive commentary the in-country CDD teams, line managing and clients.Investigating accurately and identifying and handling queries t client’s satisfaction.Keeping clients fully informed of progress throughout the life cycle of a query.Respond promptly to time sensitive and often high value queries, and escalations from both other departments and direct from clients.Provide excellent client management support, improve client engagement, and resolve the majority of client enquires at the first point of contact.Prioritizing work effectively in order of importance and urgency handling it in accordance with procedures.