Join AWS's Utility Computing (UC) and Agentic AI organization as a Senior Business Operations Manager at the forefront of cloud computing and artificial intelligence. This highly visible role will shape the future of our organization by partnering directly with PXT (People Experience and Technology) leadership to drive transformative people initiatives, operational excellence, and strategic innovation. You'll have the unique opportunity to influence how we scale and develop world-class talent in one of AWS's fastest-growing and most strategic businesses.

Key job responsibilities
As a key strategic partner to UC and Agentic AI leadership, you will architect and execute solutions that directly impact our most valuable asset - our people. This role demands both big thinking and precise execution, as you'll be responsible for:

• Driving strategic planning and execution across UC and AAI's people organization, including PXT 3-Year Plan and OP1 development
• Owning mission-critical business operations and mechanisms that keep our organization operating at peak performance
• Leading innovative HR initiatives that strengthen our organization's capabilities, health, and resilience
• Developing scalable frameworks that become the standard for how we operate and grow
• Partnering with AWS PXT Centers of Excellence to translate data insights into actionable solutions that drive meaningful change

The ideal candidate thrives in a fast-paced environment where they can toggle between strategic thinking and tactical execution, using data to drive decisions and influence across multiple stakeholders and geographies. This role offers the opportunity to make a lasting impact on how we build and scale teams in one of Amazon's most exciting spaces (we are biased of course).

The successful candidate will have a demonstrated track record of:
Strong Judgment and Dive Deep

• Exhibits excellent decision-making capabilities backed by data and analytics
• Makes tough calls with limited information while balancing competing priorities
• Connects tactical execution to strategic outcomes
• Bias for Action and Ownership
• Thrives in ambiguous environments by creating clarity and actionable paths forward
• Calculated risk-taker who moves with urgency and understands appropriate trade-offs
• Demonstrates a "Day 1" mentality with rapid experimentation and quick pivots when needed

Results Driven and Deliver Results

• Develops and leverages meaningful metrics to drive business impact
• Creates compelling narratives from data to influence decision-making
• Identifies and implements process improvements that scale

Think Big and Invent & Simplify

• Envisions and articulates bold, disruptive solutions
• Anticipates future challenges and creates proactive mitigation strategies
• Challenges conventional approaches while maintaining customer obsession
• Have Backbone; Disagree and Commit
• Sets clear priorities aligned with business goals and customer needs
• Effectively manages competing demands between tactical execution and strategic initiatives
• Makes and defends difficult trade-off decisions

Earn Trust and Learn & Be Curious

• Builds strong partnerships through transparent communication and follow-through
• Escalates thoughtfully with proposed solutions
• Maintains high standards while driving outcomes

Customer Obsessed and Insist on the Highest Standards

• Demonstrates intellectual curiosity and resourcefulness in problem-solving
• Builds networks and leverages diverse perspectives to drive results
• Finds creative solutions through first-principles thinking