In this position…

The Retail Service Marketing team at Ford Motor Company is comprised of skilled marketers responsible for nurturing owner relationships through engaging and effective marketing communications, designed to drive owner loyalty and generate retail parts and service purchases. In support of key business units within the Ford Customer Service Division (FCSD), retail service marketing implements campaigns that demonstrate the value and effortlessness of doing business with Ford.

The CX/FCSD Retail Service Marketing specialist will develop integrated, multi-channel marketing plans that message everything from differentiated experiences to extended service contracts. These are part of a personalized experience that customers unlock the day they choose Ford, giving them the confidence that we have got them covered for their journey ahead.