Get your career moving with the world’s largest do-it-yourself moving and self-storage company.
Family Traditions:
U-Haul is family. In many cases, that’s not just figurative talk. Generations of the same families often choose to build careers here, realizing that a personal investment in U-Haul means providing for each other. U-Haul was founded in 1945 by the Shoen family in Ridgefield, Washington. After a year of innovations, the company relocated its headquarters to Phoenix, Arizona. U-Haul helps families move from locations in all 50 states and 13 Canadian Provinces and Territories. Today, U-Haul has grown into more than trucks and trailers; we offer a variety of services such as U-Box, Self-storage and moving help. When a family entrusts U-Haul and its services with their loved ones and possessions amid the stress and adventure of a move, we embrace that awesome responsibility. A caring culture means catering to our millions of annual customers. It also means supporting our thousands of dedicated Team Members.
Become a part of our team:
We are looking for an independent thinker that has a passion for customer service and exhibits excellent prioritization skills and attention to detail. As an International Coordinator (Cross-Border), you will manage and track all U-Box cross-border moves, assist U-Box customers with the legalities and paperwork associated with moving their personal goods between Canada and the US, while communicating with internal team members. This position is great for you if you are reliable, organized and have a passion for customer experience – specifically assisting customers with compassion during one of the most stressful times in their lives – moving from one country to another.
If you join this growing team, you can expect hands on training and a position that offers room for your professional input to improve our customer experience and shape the future of U-Box cross-border moves. **This position is in-office at our U-Haul campus in Mid Town Phoenix and is not eligible for remote work.
Daily tasks include:
Interacting with customers and carriers via email, phone and IM chat
Prioritizing and responding to requests in a timely manner
Using and updating internal software and our TMS (Transportation Management System)
Handling sensitive documents in an organized and discrete fashion
Answering and transferring incoming calls and emails
Collaborating with other team members
Requirements:
Must have impeccable customer service skills and excellent, professional communication skills
Positive and professional attitude
Detail oriented and organized
Basic computer proficiency, working knowledge of Excel and Outlook
Ability to self-manage and motivate
Great attitude and true professionalism
Bonus points if you:
Speak other languages, such as French or Spanish
Have U-Haul experience and working knowledge of internal software
Have industry related experience
U-Haul Offers:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.