Job description (Twilio) 5+ years of Experience with Twilio APIs (SMS, Voice, Video, Email, Authy). Integrate Twilio APIs (SMS, Voice, Video, Email, Authy) into web and mobile applications. · Design and implement communication workflows using Twilio Studio. · Maintain comprehensive documentation for all Twilio integrations and workflows. · Customization and Configuration: Customize Twilio Flex for contact center needs. · Diagnose and resolve issues related to Twilio services, ensuring minimal downtime. · Work closely with product managers, designers, and engineers to deliver high-quality communication features. · Implement security measures, including phone verification and two-factor authentication, ensuring compliance with relevant regulations. · Familiarity with RESTful APIs and webhooks. · Understanding of cloud-based communication solutions. · Knowledge of Agile/Scrum methodologies. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.