Job Description The Engineering & Operations Manager position is located in Washington, DC, and requires a hybrid work model, with the expectation to be onsite three days per week. The successful candidate will participate in an escalation manager capacity for on-call/after-hours staff, manage a large team of engineers and administrators, and oversee activities on the Operations and Engineering teams to ensure operational continuity. Responsibilities include providing remote and on-site support, conducting root cause and mitigation analysis post-incident, adhering to change management processes, and engaging third-party vendors for resolution management. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 10+ years of relevant experience in a Systems Engineer role or similar capacity, implementing and troubleshooting IT systems, hardware & software, Systems Design, etc. At least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support. A Bachelor's degree in an IT or related field. 1 of the following certifications: M365X, VCP or CCNP. Eligible for a TS/SCI clearance (active clearance preferred). TS/SCI Clearance