Devices & Services Trust, Privacy and Accessibility (DSTPA) is responsible for maintaining and raising the trust bar for Amazon customers across a diverse set of 30+ Devices and Services. We offer horizontal services for builders to ensure trust, privacy, and accessibility is built into our products and services. We also build customer-facing capabilities that provide customers with control and transparency while reducing trustbusting risks, and enable partner teams to innovate with appropriate guardrails for content moderation, privacy, customer promises, accessibility, fairness, and trust.

The DSTPA team is seeking a Technical Program Manager with privacy, data protection, risk management expertise, and strong technical capabilities. This position requires detail-oriented risk event handling, technical system understanding, and high-judgment decision-making from event intake through incident containment or risk mitigation. You will work with builder, engineering, product, legal, PR, Marketing, and other teams to handle large scale, often urgent, escalated events, create processes for incident containment and risk remediation, investigate escalated events that are potentially high or critical risk, and support post-mortem analysis. You will support continuous reporting, testing and assurance, campaign operations, and metrics to inform stakeholders and management of key risk trends and patterns across D&S.

Key job responsibilities
- Manage escalated technical events and cases from start to finish; write detailed case notes, technical reports, summaries, and recommendations for various audiences, including leadership
- Execute trust and privacy compliance campaigns and initiatives with technical requirements, ensuring timely remediation within established SLAs
- Monitor and maintain operational scorecards and metrics dashboards using SQL, Python, and data visualization tools, performing trend analysis and identifying systemic issues
- Respond to and manage high-severity technical incidents, conducting root cause analysis and coordinating cross-functional response efforts
- Conduct technical controls testing and validation activities to ensure compliance with policies, standards, and legal and regulatory requirements
- Perform closed loop validation on remediated risks and issues, verifying corrective actions have been properly implemented through technical testing
- Create and maintain Standard Operating Procedures (SOPs), technical runbooks, and training materials for operational processes
- Identify opportunities to automate and simplify operational processes through scripting, tooling, and workflow automation to improve efficiency
- Partner with engineering teams to define technical requirements for privacy automation tools, policy enforcement, and incident response systems
- Track assessment, validation, and remediation actions, ensuring teams prioritize and execute tasks in a timely fashion
- Understand system architectures, data flows, and technical dependencies to effectively assess privacy and trust risks
- Communicate technical remediation plans, status, and critical issues clearly and effectively to both technical and non-technical stakeholders
- Support technical deep dive assessments and ad-hoc data analysis requests related to privacy and trust incidents and risks

A day in the life
You'll start your day reviewing open campaigns and triaging newly reported issues using SQL queries and automated dashboards. Throughout the day, you'll collaborate with engineering teams to validate technical requirements, review system architectures, update scorecards, and respond to escalations. You will test technical controls, conduct validation on remediated issues through code reviews or system testing, or coordinate incident response efforts. You'll write scripts to automate repetitive tasks and analyze data to identify patterns. The role requires flexibility as priorities shift quickly, balancing multiple technical workstreams while maintaining attention to detail and meeting SLA commitments.

About the team
Trust Fundamentals Operations (TrustFunOps) is a "horizontal" organization responsible for building technologies, programs, and services at Amazon scale that instill and grow customer trust, create mechanisms to confidently attain existing and ever-evolving regulatory objectives, and ensure the efficiency and effectiveness of our business partners and stakeholders to meet their obligations without disruption.

Our team values collaboration, continuous learning, and operational excellence. As a Technical Program Manager, you'll play an important role in driving technical best practices and contributing to team culture. TrustFunOps is dedicated to supporting new members with a broad mix of experience levels and tenures, building an environment that celebrates knowledge sharing and mentorship.