**Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.** Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain. **Fiche de poste :** **Roermond** Do you have a keen eye for detail and a problem-solving mindset? As a Trouble Shooter at UPS, you play a crucial role in ensuring smooth warehouse operations. **What you’ll do** Working in two shifts from 06:00 – 15:00 and 15:00 – 0:00, you will be the backbone of our warehouse efficiency, leveraging your technical skills and problem-solving process to resolve system issues and enhance operational processes. Your role will be crucial in ensuring that our warehouse runs smoothly, that deadlines are met, and that we continuously improve our service quality and profitability. Key Responsibilities: + System Support & Troubleshooting: Quickly identify and resolve system issues that affect warehouse operations, ensuring minimal disruption to workflows. + Deadline Management: Collaborate with the team leader to prioritize tasks and communicate expected timelines, ensuring that all promised deadlines are met. + Customer Communication: Serve as the point of contact for customer issues that require escalation, ensuring thorough logging and tracking of unresolved problems. + Proactive Error Resolution: Actively monitor operations to preemptively address potential errors, both during and prior to the execution of processes. + Performance Reporting: Compile and generate daily performance reports and summaries, providing insights that inform decision-making and strategy. + Data Analysis & Improvement Proposals: Monitor and analyze various reports to identify trends, proposing and implementing actionable improvements to enhance service quality and profitability. Key Interfaces: + Internal: Collaborate closely with Warehouse Operations, Warehouse Management, and Non-Operational Teams to ensure seamless communication and teamwork. + External: Maintain productive relationships with Customers and Suppliers to align on operational expectations and resolve issues promptly. **What you’ll get** + A competitive salary starting from € 2595, - based upon work experience. + Excellent benefits including 29 leave days based on a full-time position, 8% holiday allowance, travel allowance, company pension scheme, collective health insurance, and other insurance benefits, phone/laptop (if needed), and discount on your gym membership. + An international work environment with opportunities to progress and grow thanks to our ‘promotion from within policy’. + Ongoing learning and development opportunities. **What you’ll need** + A degree, preferably in logistics or administration, or comparable work experience within the logistics industry. + Experience with the Microsoft Office. + A structured working attitude: you’re good at setting priorities for yourself and others. + Great communication skills: you easily build relationships with colleagues. + Fluent in English. Additionally, fluency in Dutch is a plus. **About UPS** Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide. **Excited for this challenge? Apply now as Troubleshooter at UPS!** **Type de contrat:** en CDD (durée déterminée) _Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés._