Perform telephone triage for patients with endocrine-related concerns, using clinical protocols and nursing judgment.
Assess symptoms, provide education, and determine appropriate care pathways (e.g., urgent visit, routine follow-up, emergency care).
Document all patient interactions accurately in the EMR (preferably Epic).
Collaborate with providers to relay critical information and coordinate care.
Support medication management, including refills, prior authorizations, and patient education.
Monitor lab results and follow up with patients as directed by providers.
Participate in quality improvement initiatives and team meetings.

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