* Receive transferred patient calls for clinical triage from call center staff * Perform comprehensive symptom assessments via telephone * Utilize established triage protocols to determine level of urgency and disposition * Identify red-flag symptoms and initiate escalation to provider or emergency services as appropriate * Work closely with medical assistants, providers, and front desk staff * Assist in coordinating urgent add‑on visits * Route patients appropriately (same-day visit, future appointment, urgent care, ED, or self-care) * Document all assessments, advice, and dispositions accurately in the EHR * Document assessments and triage decisions accurately in the EHR * Maintain patient safety, confidentiality, and professional boundaries in all interactions * Collaborate with call center staff to ensure smooth call transfers and accurate patient information * Manage high call volumes while maintaining clinical accuracy and professionalism * Prioritize multiple calls based on clinical urgency * Participate in quality improvement efforts related to access, triage accuracy, and patient satisfaction * Office based duties as required * Active RN license (state‑specific requirements apply) * Minimum 3 years of clinical experience (primary care, urgent care, or triage preferred) * Strong assessment and critical‑thinking skills * Excellent communication and multitasking abilities * Comfortable working in a visible, patient‑facing role * Proficiency with Athena electronic health records preferred