Job Title:

Triage Engineer (B)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Catalyst Team is looking for a Triage Engineer to join our full-time team as full-time employee.

Qualifications:

At least 4 years of experience in support and monitoring of platforms.

Will handle customer calls in English and report weekly activities.

Excellent logic mind.

Cloud monitoring knowledge (basic knowledge of Kubernetes and containers)

Proficient Monitoring production applications using Splunk (queries and dashboards), AppDynamics, Grafana.

Experienced following SOPs and contribute to improvements to prevent major incidents.

Knowledge of SQL to perform queries to Oracle DB

Knowledge of Network concepts

Work on production incidents and provide detailed analysis of the issues.

Do RCA and provide necessary reporting to stakeholders.

Learn new technologies and adapt to new requirements.

Excellent communication skills (inform partners on potential issues and provide updates on trend and important information of issues)

Work on weekends could happened according to the Shift roster of the month (11:00am to 7pm central time)

Identify opportunities to improve.

Main Responsibilities

Application Monitoring and Support – Provide support for Prod issues by going through the SOPs, determine the root cause and address accordingly through Splunk and tools, etc.

Take care of monitor Dashboards and alerts

Offshore/nearshore Coordination of activities and pending production incidents

Work with Tier 2 team to get issues resolved

#LI-Remote #Triage #Support

Location:

MEX Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time2025-10-13

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