This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Seeking a role where your expertise can resolve complex customer issues and drive improvements? As a Triage Analyst at Spectrum, you’ll support internal and external partners by handling escalated inquiries, researching solutions to technical challenges, and offering actionable recommendations. You’ll bridge business needs with operational excellence, ensuring every customer interaction leads to meaningful results.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You’ll Make an Impact

Analyze business operations and collaborate with stakeholders to recommend solutions aligned with organizational goalsResearch and resolve complex customer service issues and monitor resolution across multiple lines of businessAssess customer interactions and data sources to identify trends and develop actionable insights for managementCreate reports, charts and presentations to propose new strategies for business improvementPrioritize tasks and monitor workflow to ensure timely resolution and customer satisfactionProvide updates on service-impacting events and advocate for customers by offering subject matter expertise across functional teamsRespond to customer inquiries via phone, email and support portal, meeting high standards for quality and productivity

What You’ll Bring to Spectrum
Required Qualifications
Education

Bachelor’s degree in business or related field or equivalent combination of education and experience

Experience

3+ years customer service experience in a repair or billing area3+ years previous call center customer service experience3+ years technical support or field operations experienceSupervisor level or above role in call center or field operations department

Skills

Prioritize and organize effectively while handling multiple projects and competing priorities Capacity to work independently and in team settingsStrong customer focus and commitment to service excellenceQuick identification of business problems and opportunitiesClear and effective verbal and written communication skills with all levels of management Proficiency in software applications such as Word and ExcelAbility to build rapport via phone and emailIdentification of process efficiencies for continuous improvementTimely and effective follow-upStrategic and critical thinking skills

Preferred Qualifications
Experience

Previous customer service experience in a business-to-business environmentPrevious field operations experience in field service, maintenance or constructio

Skills

Understanding of plant telemetry tools such as Lighthouse, PRISM and Scope
COP301 2026-72368 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13554 Business Unit: Customer Operations Zip Code: 33637

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.