Travel Trainer Transdev in Oakland, CA is hiring a Travel Trainer. Under the direction of the Certification Manager and using established procedures, the Travel Trainer would be responsible for formulation, implementation and training for East Bay Paratransit eligible riders and applicants. Travel Trainers typically work with people with disabilities and/or disabling health conditions who want to learn how to travel via AC Transit and/or BART on their own. Travel Trainers will provide education and training both in a classroom setting and on-site training. Duties will be performed primarily one-on-one with group training when needed. Secondarily, Travel Trainers will be responsible for reviewing ADA eligibility application forms, conducting second-level assessments and making determinations of paratransit eligibility and establishing reasons for denial of ADA eligibility appropriate for presentation during an Appeals Process. As a Travel Trainer, you will not only help drive operational excellence but also contribute to meaningful advancements in transportation that impact our community. We are seeking customer service-oriented professionals who are advocates for public transportation services. Transdev is proud to offer: + Competitive compensation package of minimum $23.00 - Maximum $25.11 + $23.00/hour to start + $24.50/hour after certification Benefits include: + Vacation: minimum of two (2) weeks + Paid time off: maximum of 4 days + Sick days:maximum 8 days + Holidays: 11 holidays + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Coordinate and provide one-on-one and small group travel training instruction to individuals with special needs, seniors, and people with disabilities/disabling health conditions. + Create a training guide and provide training and instruction in a variety of areas including, but not limited to, bus rules, regulations, appropriate public behavior, safety skills, and how to us AC Transit & BART agency mobile apps/websites/others. + Maintain detailed records of client progress and prepare the required reports as needed. + Conduct and/or participate in program orientation presentations to community groups and organizations to explain program services, operation and progress. + Plans and develops individualized training schedules for program participants including identification of special needs training. + Processes RTC and Senior Clipper cards for program participants. + Answer Certification department calls and provides customer service assistance as needed. + Explain eligibility criteria to new, current, and potential paratransit riders and applicants. + Conduct in-person assessments, transit skills assessments, phone interviews and other verification methods to determine ADA paratransit eligibility, including category, conditions, and reasons for denial. Qualifications: Possess a high school diploma or equivalent. Some college exposure in an allied health profession is highly preferred. Ability to obtain Travel Trainer Certification via Easter Seals Travel Trainer Certification Program. Experience working with elderly/disabled also preferred. Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities. Experience using a personal computer is a must. Have proficient English skills both verbally and in written form. Must be organized and focused. Work Schedule: This position must be available to work a set schedule, generally Monday through Friday, 8:00-5:00PM. Will work full time and must be available to work an eight-hour shift five days per week and be available to report to duty as needed, 365 days per year including holidays. Occasional overtime may be required. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + 50% of work is accomplished indoors and another 50% is accomplished outdoors in public setting. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen or utilizing local fixed-route public transportation. Environment: Approximately 50% of the work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free. 50% of the work will be in public settings reviewing transit routes and providing transit skill instruction. Building and work areas are fully ADA accessible. This is an environmentally friendly office. The use of scented products or other fragrances, natural or synthetic, is not permitted. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants:Please Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 6107 Pay Group: YR8 Cost Center: 5840 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.