*This is Disability Hiring position. It will be required to provide the Certification for Person with Disability at the interview process.  (こちらは障がい者採用枠です。選考時に障がい者手帳を提出していただきます。）

*This is a contractor position. (こちらは契約社員雇用です)

 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

Position: Operation support clerk

Description Summary

This position is responsible for supporting Travel & Lifestyle consultants who deliver superior Travel & Lifestyle service to our premium customers by contacting our vendors in domestic/international.

This position also needs to call to overseas vendors like restaurants/hotels or domestic restaurants, also needs to write/read emails to overseas vendors and international Amex colleagues.

 

Job Responsibilities

•    Responsible for supporting Travel & Lifestyle consultants in Japan/other markets by contacting our vendors in domestic/international

•    Responsible for asking/checking/negotiating to overseas business partners (mainly hotels and restaurants) about travel/Lifestyle inquiries for memorial travel experience of premium customers.

•    Responsible for asking/checking/negotiating to domestic business partners (mainly restaurants) about overseas customer’s inquiries, and reply the results to overseas Amex colleagues.

•    Proactively collect travel/Lifestyle information and share them to operation consultants.

•    Responsible for confirming and negotiating flexibly with business partners for customers problems to resolve quickly

•    Keep strong relationship with team leader and other team members in the team.

•    Define issues and problems in operation processes and raise them to team leader for high efficiency and quality.　

•    Clearly understand TLS goals of shareholder, customer and colleague perspective.

 

Qualifications

•    Need native Japanese and business level English. (Additional other languages will be advantage)

•    Flexible working style and time to focus on business needs

•    Travel or Lifestyle experience and knowledge will be advantage.

•    Highly motivated, self starter with a high level of personal accountability able to manage multiple priorities with a sense of urgency

•    Promote open, positive and effective communication and cooperation among team members, colleagues and stakeholders.

•    Ability to develop and maintain relationships across multiple audiences

•    Ability to self critique with positive mindset.  Has a Growth Mindset – keen to tackle new challenges and develop themselves and others

•    Curious and future focused, seeks out evolving and innovative ways to add value to the business

•    Compliance with the Blue Box Values, Compliance, Money Laundering and Security Awareness guidelines.

•    Demonstrated competency in driving results, collaborating and influencing others, meeting and exceeding customer expectations

•   Have the Disability certificate (障がい者手帳) or currently applying for the Disability certificate

 

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.