Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Property & Real Estate Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands, and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites, and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of international property awards along with strategic partnerships with companies such as Wyndham Hotel Group, Millennium Hotels, Emirates Airline, and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award-winning sales and marketing tools, a state-of-the-art showroom featuring Dubai's only virtual helicopter tour, and endorsements from a number of international sporting celebrities.

Job Description

We are seeking a highly motivated and skilled professional to join our Customer Service & Reservation team.

This role is pivotal in ensuring exceptional service delivery, smooth travel arrangements, and effective internal and external coordination.

The ideal candidate will have strong organizational abilities, excellent communication skills, and a passion for delivering outstanding client experiences.

Key Responsibilities

Travel Coordination

Liaise with clients and members to confirm preferred travel dates and arrangements. Coordinate with hotel reservations to secure bookings according to client needs.

Internal Coordination

Collaborate across departments to maintain smooth operations. Serve as a link between teams to facilitate communication and resolve issues promptly.

Primary Point of Contact

Act as the main liaison between the operations team and members, ensuring regular updates and quick problem resolution.

Administrative Duties

Prepare accurate reports and maintain up-to-date records of travel plans, communications, and departmental activities.

Customer Service

Respond to client inquiries and provide exceptional service to enhance satisfaction. Address concerns efficiently and escalate when needed.

Operational Support

Assist with daily operational tasks to meet departmental objectives. Identify and recommend process improvements for greater efficiency. Desired Skill & Expertise Trilingual (Arabic, French, and English is a must). Previous experience in hotel reservations, customer service, or travel coordination roles is preferred. Strong communication and interpersonal skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Ability to multitask and effectively prioritize tasks in a fast-paced environment. Excellent organizational and problem-solving skills. Key Competencies Communication skills: Ability to interact effectively with clients, members, and internal teams. Customer focus: Strong dedication to ensuring excellent client satisfaction. Organization: Exceptional attention to detail and ability to manage multiple tasks. Teamwork: Ability to work collaboratively with various departments. Problem-solving: Proactive approach to identifying and addressing challenges. About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.

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