Overview **Reporting Location:** Poland, ME **Pay:** $24.62 / hour **Benefits:** 401(k) matching, health, dental, and vision insurance, life insurance, paid time off and holidays, short-term and long-term disability coverage, and much more! **Schedule(s):** **Day Shift:** Monday – Friday: 8:00 AM – 4:30 PM EST Ability to work weekends and holidays per business needs is required Responsibilities **Responsibilities** Docking support for all accounts managed, to include manually docking pickups in TMS, supporting carrier training with how to dock in TMS, and key escalation contact for pick up issues with warehouse and 3pl carriers Weekend support for dispatch, customer service, and OS&D, to include load coverage as needed, track and track, and 3pl carrier issue escalation Follow up on late loads and provide the appropriate warehouse with the carrier’s new ETA Coordinate and manage daily freight movements, ensuring timely and cost-effective transportation of goods across multiple modes (truckload, LTL, intermodal) Monitor and optimize load planning and routing using transportation management systems (TMS) to maximize efficiency and reduce empty miles Communicate with carriers, drivers, and internal stakeholders to resolve delays, disruptions, or exceptions in real-time Analyze transportation data and KPIs to identify trends, improve service levels, and support continuous improvement initiatives Maintain and update the after-hours carrier contact phone & e-mail list All other duties as assigned Qualifications **Qualifications** High school diploma, GED, or equivalent work experience Bachelor’s degree in business administration or Logistics and Supply Chain is preferred but not required 1 -2 years’ experience in logistics or transportation operations Proficiency in Microsoft Office applications (Outlook, Excel, Word, and PowerPoint) is required Experience in SAP, TMP, or other ERP software preferred Self-motivated and capable of working independently without direct supervision Strong written and verbal communication skills with excellent interpersonal abilities Exceptional customer service, problem-solving, critical thinking, planning, and organizational skills Ability to multitask and effectively communicate with both internal and external team members