Position Overview 

We are seeking a driven and detail-oriented Transportation Routing Specialist to play a key role in the success of our shipping operations. This position is essential to ensuring customer compliance, timely movement of goods, and flawless execution of routing requirements. The Transportation Routing Specialist will serve as the connection point between our company, carriers, and customers, ensuring shipments are scheduled, tracked, and delivered in line with customer routing guidelines and service expectations. 

Key Responsibilities 

Log into customer routing portals (Walmart, WIlliams-Sonoma, Crate & Barrel, Sur La Table, Ross, Burlington, TJX, Amazon, etc.) to schedule and confirm collect freight pick-ups  Plan and schedule prepaid shipments in the Transportation Management System (TMS), including printing Bills of Lading (BOLs) and other shipping documentation  Monitor, track, and trace shipments, providing updates and resolving exceptions as needed  Follow up with carriers on missed pick-ups to ensure service recovery and prevent downstream delays  Maintain accurate shipment records and ensure all routing activities are performed in compliance with customer requirements  Collaborate with internal teams, carriers, and customer service to resolve routing issues in a timely and professional manner  Support continuous improvement initiatives to increase routing efficiency, carrier performance, and on-time delivery metrics  Daily liaison with vendor transportation teams via email and phone  Recording of documentations BOL, etc., maintained through an internal system, RV 

Systems & Process Management 

Operate within multiple customer portals and TMS platforms, ensuring data accuracy and proper scheduling of shipments  Uphold compliance with each customer’s unique routing guide and EDI/portal requirements  Maintain shipment documentation, including BOLs, packing slips, and carrier confirmations, ensuring accuracy for audits and financial reconciliation  Identify process gaps or recurring issues in routing workflows and provide input to strengthen operational efficiency  Contribute to SOP creation and updates for routing and transportation activities 

Cross-Functional Collaboration 

Partner with Customer Service and Sales to align shipping schedules with customer expectations  Work closely with Warehouse Operations and 3PLs to ensure shipments are staged, loaded, and ready for scheduled pick-ups  Coordinate with Finance and Accounts Payable on freight invoicing, discrepancies, and cost recovery related to missed or rescheduled pick-ups  Collaborate with carriers and 3PL partners to maintain strong service levels and address recurring performance issues  Engage with Supply Chain Planning and Inventory teams to understand upcoming order flows that impact routing activity 

Compensation Range: $45,000.00 - $50,232.00 per year contingent upon experience

Qualifications and Skills 

Bachelor’s degree in business or 2+ years of experience in transportation, routing, or warehouse operations (retail compliance or customer routing portal experience highly preferred)  Familiarity with Transportation Management Systems (TMS) and shipment tracking tools  Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment  Excellent communication skills with the ability to interact effectively with carriers, customers, and internal stakeholders  Attention to detail and a high degree of accuracy in data entry and documentation  Problem-solving mindset with the ability to handle exceptions and adapt quickly to changes  Effective communication skills with the ability to collaborate across departments and levels  Proficiency in Microsoft Office (Excel, Outlook, Word); experience with ERP/WMS systems a plus  This role is not eligible for remote or hybrid and requires on-site attendance Monday through Friday 

What We Offer 

At Zwilling J.A. Henckels, we believe in investing in our people as much as we invest in our products. We offer a comprehensive benefits package that reflects our commitment to employee wellbeing and professional development: 

Competitive salary with performance-based incentives  Comprehensive health, dental, and vision insurance  401(k) retirement plan with company matching  Generous paid time off and holiday schedule  Employee product discounts on our premium knife collections and cookware  Professional development opportunities and career advancement pathways  Collaborative work environment that values innovation and excellence 

About Us  

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success. 

Today, ZWILLING J.A. Henckels is a global leader with a presence in over 100 countries, supported by ten wholly owned subsidiaries. Committed to delivering exceptional quality and innovation, ZWILLING proudly offers a distinguished family of global heritage brands, including Staub from France, Demeyere from Belgium, Ballarini from Italy, and Miyabi from Japan. Together, these brands provide customers around the world with a comprehensive range of premium cookware and cutlery that reflect the highest standards of craftsmanship and culinary tradition.