Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is currently pursuing an experienced Transportation Management Center Supervisor to support various projects located within the Franklin, TN area.

Responsible for the organizational management and direct supervision of the Traffic Management Center (TMC) operations staff, facilitating a cohesive and balanced operationActs as the primary point of contact, on-site, for the client agencyReview applicant resumes, conduct interviews, and recommend for hire/advancementAdministrative functions, including: invoice processing, shift scheduling, liaising with AECOM corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolutionDevelop and maintain routine personnel performance assessmentsCoordination of traffic signal operations between client signal system engineers and AECOM control room staff.Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availabilityCoordinate with client on citizen issues related to complaints, inquiries, and public information requestsShare (or assume) responsibilities with (for) the client for TMC public relations activities such as: TMC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetingsRoutinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems. Prepare regular reports on the performance of the system based on pre-determined measures of effectivenessAssist in maintaining sounds freeway operations by:  guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful mannerResponsible for the comprehensive training and auditing of the operations staffEffect Control Room staff meetings, as requiredParticipate in meetings, conferences, and committees as appropriate as assigned by the clientWrite and maintain technical documents, including but not limited to the TMC OperationsManual/Standard Operations Procedures, training programs, and TMC website contentServe, eventually, as a subject matter expert for the client and AECOM on TMC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices.

Qualifications

Minimum Requirements:

Bachelor’s Degree plus 8 years of related experience, or demonstrated equivalency of experience and/or educationValid U.S. Driver’s License required to visit project sites, clients, and other AECOM offices. As a condition of employment, selected candidate must pass a Motor Vehicle Records reviewDue to the projects associated with this position a US Citizenship is required

 

Preferred Requirements:

General knowledge of Intelligent Transportation Systems (ITS) and traffic engineering principles and standardsSkilled in the use of Advanced Traffic Management Systems (ATMS) applicationsSkilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communicationAbility to be calm and effective under pressure and in a variety of work conditionsAbility to coordinate real time activities and initiate immediate priorities, for self and support staffAbility and willingness to work alternate work schedules and be on-call 24 hours/daySkilled in standard software applications such as Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)Full-range of physical mobility, visual acuity, and general good healthRadio and phone communications experienceGeographic familiarity with regional arterial and interstate road network

Additional InformationSponsorship for US employment authorization is not available now or in the future for this positionRelocation is not available for this position

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.