**JOB SUMMARY** _This role supports the transportation department by handling driver check-ins, processing returns, maintaining DOT compliance, and performing clerical tasks to support efficient nightly operations. This is a_ **_2nd shift position_** _, and_ **_additional shifts and overtime may be required_** _based on business needs._ **RESPONSIBILITIES** + _Check in returning drivers by verifying invoices, returned product, missed deliveries, and company property (pallets, totes, etc.)._ + _Inspect returns for restocking or customer credit eligibility, ensure food safety protocols are followed._ + _Record delivery exceptions and apply correct reason/damage codes._ + _Stage and separate returns; verify quantities and report overages for inventory re-entry._ + _Schedules backhauls and communicates appointments to drivers_ + _Review and process digital driver paperwork, including electronic logs, manifests, and vehicle inspection reports, ensuring accuracy and compliance._ + _Dispatch drivers, including creating and distributing route packets, verifying equipment needs (pallet jacks, load bars, etc.), and ensuring all necessary documents and tools are prepared for a successful route start._ + _Respond to driver and customer inquiries and assist with issue resolution._ + _Answer phones, route calls, and relay messages._ + _Run daily operational reports (e.g., observations, vehicle tracking)._ + _Perform other duties as assigned._ **QUALIFICATIONS** **Education** + High school diploma or GED required. **Experience** + 2 years of prior customer service experience preferred. + 2 years’ distribution/transportation experience in a high volume, route delivery operation preferred. **Certificates, Licenses, and Registrations** + Valid driver's license with a driving record that meets the company's insurability standards. **_Skills & Requirements_** + _Multitasking ability: Comfortable juggling phones, paperwork, driver check-ins, and data entry simultaneously._ + _Customer service mindset: Professional and courteous when dealing with drivers, customers, and internal departments._ + _Attention to detail: Critical for accurately processing paperwork, checking returned product, and logging data._ + _Strong communication, organizational, and problem-solving skills._ + _Knowledge of DOT regulations._ + _Proficient in Microsoft Excel, Word and Outlook._ + _Ability to lift up to 40 lbs and perform physical tasks as needed._ _Must be available for second shift, including overtime and extra hours as needed._ **Certificates, Licenses, and Registrations** + Valid driver's license with a driving record that meets the company's insurability standards. **Professional Skills** + Strong leadership, analytical and motivational skills. + Knowledge of D.O.T. regulations. + Proficient written and verbal communication skills. + Expertise in Windows operating system and utilizing Excel and Word. + Understanding of Manpower scheduling. **Physical Demand** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. + While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl and talk and hear. + The employee may have to lift up to 40 pounds. + Specific vision abilities that may be required by this job include close vision and distance vision. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.