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Role Overview: Ensuring end-to-end transport coverage

Reporting to the Facility Manager, you’ll oversee all site transport operations and ensure safe, efficient, and compliant employee transport services for the Client at Mumbai. You’ll coordinate daily transport schedules, confirm every trip is logged (start time, mileage, driver and staff details), and verify only rostered employees are picked up. You’ll manage approval for exception or urgent requests as required by the contract.

You will maintain a 24/7 transport helpdesk, logging calls, responding to transport queries, and handling employee concerns with speed and accuracy. You’ll monitor trip progress, report incidents or speed violations, and ensure timely communication and handover with the Transport Helpdesk team. Precise documentation on transport management software, log books, and reports is central to your role.

As a central link among JLL, client admin, and vendor teams, you’ll manage vendor coordination, oversee compliance with company and legal requirements (driver/vehicle documents, staff safety, route assignments, GPS compliance), and resolve operational issues to protect employee data and uphold transparency.

Key Responsibilities:

Prepare daily/weekly/monthly transport rosters, update emergency contacts, and assign reference numbers for requests.

Ensure timely vehicle dispatches, monitor trip execution, and complete arrival and departure logs.

Track, investigate, and escalate transport incidents, handle urgent cases, and participate in vendor performance reviews.

Generate all required operational and compliance reports.

Required qualifications:

Graduation in any discipline.

3–5 years’ transport management experience, preferably in corporate/BPO settings.

Strong teamwork, analytical, and communication skills.

Proficiency with transport management and MS Office tools.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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