Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. 

Job Description

RESPONSIBILITIES:​

Specialised Operations & Administration​

Act as the first line of support for daily transport activities, collaborating with internal departments and external partners to resolve issues and maintain smooth workflows and high service standards.​

Assist with delivery scheduling, transport planning, cross-dock operations, and stakeholder communication to address changes and updates.​

Manage claims processes, handle transport documentation, and collaborate with external partners to resolve discrepancies efficiently.​

Process & Workflow Optimisation​

Contribute to process improvement initiatives and new projects by identifying inefficiencies, supporting implementation, and ensuring alignment with organisational goals.​

Performance Analysis & Decision Support​

Assist with monitoring and maintaining operational KPIs, analysing performance trends, and contributing to improvement plans for service quality and efficiency.​

Assist in preparing daily and weekly operational reports, including on-time performance, VAT reports, and inventory balance summaries, ensuring data accuracy and actionable insights.​

Data & Systems administration ​

Administer transport systems and tools, ensuring accurate data entry, system functionality, and timely resolution of technical or operational issues.​

Perform regular system and data maintenance, including cleaning up historical records, updating statuses, and ensuring operational accuracy across transport platforms.

Qualifications

COMPETENCIES: ​

Good organisational and time management skills to handle multiple tasks efficiently.​

Experience in transport operations, including planning, claims management, and system administration, with attention to detail for data accuracy.​

Capable of solving problems, identifying and addressing operational issues and escalating when necessary.​

Ability to monitor key performance indicators (KPIs) and operational metrics, to contribute to data-driven decisions and improvements.​

Effective communication and collaboration skills to work with internal departments and external partners.​

Proactive and solution focused, with the ability to identify and implement improvements in processes.​

Familiarity with varying transport management systems and tools, with a willingness to learn new technologies and workflows.

Additional Information

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

​We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

​JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

​Take the next step in your career together with us. The journey starts here.​