Company Description

Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values.  We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world. 

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment. 

Welcome to Logistics! 

Job Description

​WHAT YOU’LL DO​ 

Our Transport Teams are centralized into three local hubs across Europe, known as Cluster Transport Operations Centers (CTOCs), located in the Poznań area (Poland), Madrid area (Spain), and Stockholm (Sweden). These centers enable collaborative resource pooling, centralized expertise, and a unified approach to managing all markets from a cluster-wide perspective — maximizing synergies across the network and strengthening stakeholder alignment. 

As Transport Center Planner, you’ll support daily and weekly transport operations through planning, reporting, and stakeholder coordination. Your role ensures accuracy, service quality, and continuous process improvement. Your main responsibilities will include: 

Act as first-line support for daily transport activities, resolving issues with internal and external stakeholders. 

Assist with scheduling, planning, and cross-dock operations, ensuring smooth workflows and timely updates. 

Handle transport documentation and claims, resolving discrepancies with external partners. 

Contribute to process improvements and support project implementation. 

Monitor KPIs, analyse trends, and support service quality enhancements. 

Prepare daily and weekly reports (e.g., on-time performance, VAT, inventory balances). 

Administer transport systems, ensure data accuracy, and resolve technical issues. 

Maintain system data through regular updates and clean-ups. 

 

WHO YOU’LL WORK WITH​ 

You’ll collaborate closely with cross-functional teams and key stakeholders to ensure seamless transport operations, drive improvements, and maintain high service standards. Your main collaboration partners will be: 

Regional Transport Operations Team 

External transport providers and logistics partners 

Warehouse operations teams 

System and data administration teams 

Project and process improvement stakeholders 

Qualifications

WHO YOU ARE​ 

We are looking for people with…​ 

A relevant qualification in logistics, supply chain management, or business administration – acquired through vocational training, or industry-recognised certifications; a university degree is considered an advantage but not a requirement 

Proven experience in transport or logistics operations, with active involvement in planning, reporting, or stakeholder communication  

Strong organisational and time management skills to handle multiple tasks efficiently 

Experience in transport operations, including planning, claims handling, and system administration, with a keen eye for data accuracy 

The ability to monitor KPIs and operational metrics to support data-driven decisions 

Effective communication and collaboration skills to work across teams and with external partners 

Familiarity with varying transport management systems and tools, with a willingness to learn new technologies and workflows 

And people who are…​ 

The ability to solve problems, identify and address operational issues, and escalate when necessary 

Proactive and solution-focused, with the ability to identify and implement improvements in processes 

Curious and adaptable, eager to learn and grow in a dynamic logistics environment 

WHO WE ARE​ 

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​ ​ 

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​ 

WHY YOU’LL LOVE WORKING HERE ​ 
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​ 

Employee discount card, usable for all H&M Group brands both in stores and online  

Inclusion in the H&M Incentive Program (HIP) 

 

JOIN US​ 

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​ 

This is a full-time role with a local contract. The Transport Center Planner is reporting to the Transport Planning Team Leader. Sounds interesting? Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page. ​ 

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Take the next step in your career together with us. The journey starts here.​ 

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​ 

Additional Information