This role is an individual contributor role based in our São Paulo corporate office and is for a passionate, dynamic, analytical, innovative, hands-on, and customer-obsessed person.

We are looking for a motivated and detail-oriented Program Manager to join the Transportation Excellence team, supporting area mechanisms, writing strategic documents and looking for E2E customer experience. In this role, you will contribute to delivery quality by assisting in data collection, monitoring operational metrics, and supporting cross-functional teams in executing improvement initiatives, as well as connect all miles across transportation team.

The ideal candidate demonstrates Amazon's Leadership Principles, particularly Customer Obsession, Dive Deep, and Bias for Action. At Amazon, we are working to be the most customer-centric company on earth. To get there, we need talented, bright, and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers ownership leads to meaningful results. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.

Key job responsibilities
• Communicate clearly with immediate stakeholders, sharing updates on task progress and escalating issues as needed
• Collaborate with cross-functional teams including Transportation and Operations to support execution of delivery excellence initiatives
• Assist in maintaining governance documentation such as meeting notes, trackers, and process records
• Contribute to the documentation and sharing of best practices within the team
• Lead weekly meetings with stakeholders to ensure operations plan goals remain on track (in three pillars)
• Write strategic documents (e.g., narratives, PR/FAQs) that clearly communicate vision to senior leadership
• Lead writing WBR, MBR and QBR documents with all stakeholders