The role of the **Transition Manager** is to support and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development, and implementation. Transition Manager play a critical role in ensuring that transitions are executed smoothly, efficiently, and in alignment with organizational goals. By managing risks, coordinating cross-functional teams, and ensuring compliance with standards, they help drive sustainable growth and operational resilience—key pillars of our mission to deliver reliable, high-quality service to our business units and stakeholders. **Position Responsibilities:** + Transition and project management of initiatives related to location strategy, continuous improvement of processes, promoting digitization and expense reduction initiatives. + Execution and support of the Company, Divisional and Operations strategy + Work with clients to define and manage the scope, strategy, requirements, and implementation of transitions and projects. + Develop cost-benefit analyses for project initiatives. + Ensure that assigned projects are completed within budgets and schedules while meeting client business objectives. + Identify, analyze, mitigate, document, and control project risks. + Provide effective and regular communication within the project team, stakeholders, sponsors, and management. + Manage client and team expectations and relationships. + Identify resource needs for the project and establish roles, expectations, and goals with team members. + Coordinate in establishing contract terms and conditions and ensure compliance in the scope of work and KPIs. + Conduct After-Action-Reviews. Shared Responsibilities: + Share best practices and initiatives with other functional areas in Operations. + Ensure delivery of services from key vendors. + Customer Experience + Process Improvement and Expense Management + Compliance and Risk Management **Required Qualifications:** + At least 3-5 years transition or project management experience + 5 – 7 years’ experience in BPO, shared services or financial services + Post-secondary education and equivalent business experience + Thorough understanding of products, administration compliance, operations and systems including business desktop applications, and relevant financial products. + Ability to think strategically, assess alternatives for short and long-term impacts and act decisively. + Knowledge of transition and project planning and tracking tools + Excellent analytical and problem-solving skills + Strong presentation and written communication skills **Preferred Qualifications:** + People Management / Leadership Skills + PMP Certification _When you join our team:_ + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido