JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Transformation Program Manager

We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.

The Opportunity

The Transformation Program Manager will lead the execution of strategic transformation initiatives to support JLL's Strategy 2030, reporting to the Global Head of Transformation. This role is responsible for managing complex, cross-functional transformation programs from inception to completion, ensuring delivery of measurable business outcomes and strategic objectives.

Key Responsibilities

Program Leadership & Execution

Lead end-to-end execution of strategic transformation programs aligned with JLL's Strategy 2030Manage multiple concurrent transformation initiatives across the 3-5 strategic big bet portfolioCoordinate cross-functional program teams spanning business lines (Leasing Advisory, Capital Markets, REMS) and corporate functionsDrive program planning, resource allocation, and timeline management for complex enterprise initiativesEnsure program alignment with strategic objectives and business priorities

Program Governance & Risk Management

Establish and maintain program governance structures including steering committees and working groupsDevelop comprehensive program charters, workplans, and milestone tracking mechanismsIdentify, assess, and mitigate program risks and dependencies across multiple workstreamsManage program budgets and resource allocation to optimize ROI and business impactEscalate critical issues and roadblocks to senior leadership with recommended solutions

Stakeholder Management & Communication

Lead regular program reviews and executive reporting to C-suite and transformation leadershipFacilitate cross-functional collaboration and alignment across diverse stakeholder groupsManage communication and change management activities to drive program adoptionBuild and maintain relationships with business line leaders and functional headsCoordinate with external vendors, consultants, and implementation partners as needed

      Performance Tracking & Optimization

Develop and monitor program KPIs, success metrics, and milestone achievementTrack program ROI, cost savings, and business value delivery against committed targetsConduct regular program health assessments and implement corrective actionsCapture and disseminate lessons learned and best practices across the transformation officeSupport continuous improvement of program management methodologies and tools

Leadership & Communication

Lead cross-functional teams through influence and collaboration rather than direct authorityCommunicate program status, risks, and recommendations effectively to all organizational levelsFacilitate productive meetings and decision-making processes across time zonesPresent complex program information in clear, actionable formats for various audiences

Project & Resource Management

Manage program timelines, budgets, and resource allocation effectivelyCoordinate activities across multiple workstreams and external dependenciesAdapt program approach to meet dynamic business needs and changing prioritiesProvide and receive mentoring and feedback to drive team effectiveness and program success

Requirements

Bachelor's degree required; MBA, PMP, or advanced program management certification preferred5-8 years of program management experience with 3+ years leading complex transformation initiativesExperience in professional services, real estate, or related industries preferredProven track record managing large-scale organizational change programs in global organizationsExpert proficiency in program management tools and methodologies (Agile, Waterfall, hybrid approaches)Advanced Microsoft Office Suite capabilities, particularly Project, Excel, and PowerPointExperience with program management software platforms (e.g., Monday.com, Smartsheet, MS Project)Strong financial analysis and budget management capabilitiesKnowledge of change management principles and implementation frameworksExceptional ability to influence and drive results through cross-functional matrix organizationsStrong executive presence with ability to communicate effectively to C-suite stakeholdersProven success building and leading high-performing virtual and hybrid teamsExperience managing competing priorities and stakeholder interests across business units

Core Competencies

Strategic thinking combined with strong execution and operational excellenceAdvanced problem-solving and critical thinking capabilitiesExceptional organizational and time management skillsStrong analytical skills with attention to detail and accuracyRisk management and issue resolution expertise

Personal Attributes

Results-oriented mindset with strong accountability for program outcomesEntrepreneurial approach with bias for action and continuous improvementHigh emotional intelligence and cultural sensitivity for global organization dynamicsResilience and adaptability in fast-paced, evolving transformation environmentStrong work ethic and professional integrity with stakeholder trust-building abilities

Success Metrics

On-time, on-budget delivery of assigned transformation programsAchievement of committed program ROI and business impact targetsStakeholder satisfaction scores and executive feedback on program leadershipProgram milestone achievement and strategic objective completion ratesTeam effectiveness and cross-functional collaboration improvement metricsQuality of program governance, reporting, and risk management processes

Location

This position requires working from our Chicago or New York HQ offices at least 3 days per week.

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

187,300.00 – 257,500.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Chicago, IL, New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.