The Transformation & Consumer Insights Intern supports the Patient Experience team in driving strategic, systemwide improvement efforts that elevate the care experience across all settings. This hands-on role blends technical business acumen in process improvement with a deep understanding of healthcare operations, culture, and patient-centered care. The intern contributes to data-driven initiatives that proactively enhance the pat4int experience, leveraging metrics, feedback, and actionable insights to inform system-level improvements.

Working with the team, the intern will assist in the development and execution of initiatives rooted in consumer feedback and aligned with organizational performance goals. The role emphasizes continuous improvement, Lean methodology, PDSA cycles, and patient experience data to advance a culture of excellence and empathy.

Key Responsibilities

Experience Transformation & Continuous Improvement

Learn patient experience metrics and core drivers Support current-state validation, friction analysis, and improvement meetings Capture notes and track action items for cross-functional initiatives Map workflows and assists in process documentation to identify improvement opportunities Contribute to systemwide improvement projects using Lean methodology and PDSSA cycles

Consumer Insights & Data Analysis

Collect, synthesize, and translate patient feedback from surveys, comments, grievances, and web revies Ensure accurate and comprehensive capture and categorization of the patient voice Analyze trends and generate actionable insights to guide improvements and inform leadership Support creation of dashboards, slides, and reports for leadership and stakeholder communication

Patient Experience System Operations

Attend Patient Experience huddles and manage follow-up action items Maintain shared folders, reference libraries, and documentation to support team workflow Assist with major system initiatives and support Senior Leadership Team deliverables