At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank Global Fund Services offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks.

As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service within the mutual fund industry to our growing group of high-profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.

Act as primary liaison to clients related to transfer agent services and requests by providing professional and timely assistance to mutual fund clients, shareholders, auditors and internal customers.  Build strong working relationships by promptly responding to client inquiries and understanding clients’ priorities while working to ensure ongoing client satisfaction.  Offer Clients new TA product offerings or industry changes, including driving adoption of digital tools and evaluating pricing to facilitate adoption.  Working with transfer agent teams to coordinate process improvements for clients. Ensure adherence to internal standards, client SLAs and compliance with SEC and IRS regulations.

Demonstrate effective work habits and organizational skills by prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities. Extensive knowledge of TA departments and their processes.  Produce high-quality work that is accurate and thorough with attention to detail. Collaboratively interact with internal personnel across the organization. Provide peer leadership by sharing job knowledge and assisting others to understand internal policies and procedures. Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.

Basic Qualifications
- Bachelor's degree in business administration or related field, or equivalent experience
- Six to eight years of experience in a mutual fund related or brokerage industry position

Preferred Skills/Experience

Ability to perform multiple tasks in a dynamic working environment with minimal supervision.Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impact the mutual fund industry.Working knowledge of applicable SEC & IRS regulations as well as understanding of mutual fund investment company concepts.Excellent oral/written communication skills, organizational & time management skills and problem-solving abilities.Excellent PC skills and working experience in Windows environment & Office Suite products.Working knowledge of software programs and applications specific to Fund Services.Manage client relationships and may assist TA Client Service Managers with client responsibilities and departmental initiatives.Interaction with the client and client visits/and or presentations may be accompanied by Senior TA Client Services Manager.Flexibility with work hours as required meeting expectations of the client.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $86,360.00 - $101,600.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.