A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días. **Job Track Description:** + Performs tasks based on established procedures. + Uses data organizing and coordination skills to support the business and perform technical work. + Requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Developed proficiency within a range of analytical or operational processes. + Completes assignments and facilitates the work of others. + May coordinate assignments beyond work area. + Proposes improvements to processes and methods. + Acts as a lead, coordinating the work of others, but is not a supervisor. + Works autonomously within established procedures. **Functional Knowledge** + Developed skills in a range of processes, procedures, and systems. + Acts as a technical expert in some areas. **Business Expertise** + Understanding of how best teams integrate and work together to achieve company goals. **Impact** + Impacts a team, by example, through the quality service and information provided. + Proposes enhancements to work procedures and practices to improve efficiency. **Leadership** + Serves as a team lead. + Allocates work to team members, as appropriate. + Provides subject matter guidance to junior team members. **Problem Solving** + Provides solutions to problems based on existing challenges or procedures. **Interpersonal Skills** + Effectively exchanges information and ideas. + Uses tact when working with others. **Responsibility Statements** + Manages more complex tasks that are escalated due to issues. + Acts as a domain expert. + Ensures TAT is met for all volumes assigned to respective shifts through proper planning. + Ensures quality and volume is met during shifts. + Coordinates appropriate staffing and interviews candidates. + Collaborates with supervisors on key performance measures set by the client. + Facilitates work allocation. + Tracks/monitors daily and monthly reporting. + Participates in progress improvement without impacting the quality of work. + Communicates with teams and managers to provide work status. + Participates in meetings with internal teams and external clients. + Performs other duties as assigned. + Complies with all policies and standards. Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley. Para solicitantes de EE. UU.: Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .