Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Responsibilities:Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and proceduresResponds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client serviceResponsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptionsProactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational unitsSkills:Attention to DetailCustomer and Client FocusOral CommunicationsPrioritizationProblem SolvingAccount ManagementAnalytical ThinkingCoachingWritten CommunicationsMentoringResearchResult OrientationLine of Business Job Description:The Merrill Abandoned Property Team performs critical and time-sensitive Non-Financial Regulatory Reporting (NFRR) processes including, but not limited to, performing abandoned account identification, handling statutory due diligence mailings and Client claims, and completing regulatory escheatment reporting. This role involves contact with Clients, branch office personnel and external U.S. state/territory unclaimed property employees with a focused goal of reuniting Clients with their assets. The teammate in this role will be expected to cross-train and learn all functions within the team. This team works closely with Manual Data Providers, Compliance, the Unclaimed Property Escheatment Enterprise Area of Coverage, and various U.S. state/territory contacts to ensure reporting is done in compliance with jurisdictional mandates.
 Additional duties include:Reconciling assigned omnibus accounts on a weekly basisAnswering Client calls and email inquiries while processing various assignmentsCommunicating (written and verbal) with various branch offices, Clients, and/or state representativesMonitoring and processing email requests via an internal Team mailboxConducting research and outreach to reunite abandoned Clients with their assetsPerforming regular account maintenance, including document review, to ensure accuracyFacilitating the transfer of assets into and out of abandoned propertyLearning all departmental processes and being cognizant of downstream effects on other areasMitigating risk by identifying and proposing process improvementsOvertime may be required to support business needs, primarily during the months of September and October​Required Qualifications:Must maintain positive and professional attitude in a team-oriented, fast-paced work environmentWork effectively and efficiently as an individual contributor within a team environmentAbility to adapt to a changing environment and handle multiple prioritiesProficiency with Excel (as it is heavily used in this role)Possess strong analytical and problem-solving skillsBe able to read state handbooks to ensure process is meeting all mandatory Escheatment requirementsHave ability to effectively service/resolve client inquiriesExcellent writing and analytical skillsDemonstrate organizational skills and proven attention to detailDesired Qualifications:Undergraduate degree preferred or Industry experience equivalentFlexibility to perform well in a changing environment as processes evolveProficient with Microsoft Office, Outlook, Word, and ExcelAbility to prioritize and manage multiple job-related duties, including day-to-day tasks and project workStrong understanding of rules and regulations, policies, and standards​

Shift:

1st shift (United States of America)

Hours Per Week: 

40