**_In these roles, you will be responsible for:_** · Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors. · Reporting and tracking training effectiveness, project effectiveness · Interviewing new hires · Regular and continuous touch base with floor and trainees to map improvement **Required Skills for this role include:** · Communication Skills: 2 years’ experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1) · Excellent Facilitation Skills · Coaching and Feedback · Proficient in MS office tools · Instructional Design Skills · Expat Canadian/worked in Canada/knew Canadian culture