Hiring for a Training Supervisor in Enfield!

Job Description

The Training Supervisor is responsible for designing, developing, and continually improving customer service training programs. This role manages the training strategy, curriculum design, material development, documentation, and effectiveness measurements for the Customer Service organization. The Supervisor provides oversight to Trainers, ensuring alignment with operational needs, service standards, and customer experience objectives while partnering closely with Customer Service leadership, Operations, and cross-functional stakeholders.

Responsibilities

Own the design and maintenance of customer service training programs, including new hire onboarding, reinforcement, refresher, and change-driven training.Develop and update training materials such as facilitator guides, learner guides, job aids, reference documentation, and e-learning content.Maintain the knowledge management system to ensure training content is accurate, current, and aligned with company policies, systems, workflows, and service standards.Establish training standards, structure, and cadence to support consistency and scalability.Provide leadership, guidance, and prioritization to Trainers to ensure effective training delivery.Ensure training plans align with operational readiness, performance goals, and business timelines.Maintain training documentation standards, version control, and record management.Oversee knowledge management practices related to training and customer service operations.Partner with Customer Service leadership to identify training needs based on performance trends, quality results, customer feedback, and operational changes.Evaluate training effectiveness and recommend improvements to content, delivery methods, or reinforcement strategies.Support quality programs, coaching frameworks, and skill development initiatives through targeted training design.Collaborate with Systems, IT, Operations, and Project teams to support system launches, process changes, acquisitions, and pilots.Integrate training into broader change management and operational rollout plans.Incorporate frontline feedback and performance insights into training updates for continuous improvement.

Essential Skills

Strong instructional design and training program management skills.Ability to translate complex systems and processes into structured learning experiences.Strong leadership, planning, and prioritization skills.Excellent written and verbal communication skills.Strong analytical and problem-solving abilities.Comfortable working cross-functionally in evolving environments.Proficient in Microsoft Applications.

Additional Skills & Qualifications

High School diploma or equivalent.4-6 years of experience in customer service training, instructional design, or learning program ownership.Experience supporting contact center or service environments.Experience leading training initiatives or supervising training functions preferred.Familiarity with learning platforms, documentation tools, and customer service systems.Experience in the waste and recycling industry preferred.

Work Environment

This position requires work on-site within an organization that is consistently growing, offering numerous opportunities for career growth, development, and advancement. The role involves collaboration across various departments and adapting to evolving environments.

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

Pay and Benefits

The pay range for this position is $31.25 - $36.06/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Enfield,CT.

Application Deadline

This position is anticipated to close on Apr 9, 2026.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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