**You could say we're at the center of the center.** Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now. **Job Overview** **Position Schedule:** Full-Time **Do you love designing meaningful learning experiences?** **Are you energized by helping associates grow?** **Do you thrive in a collaborative, fast‑moving environment where strong partnerships and critical thinking matter?** If so, this could be an opportunity for you. **About the Team** Our Learning & Development team equips associates and leaders with the knowledge, skills, and confidence they need to support firm and divisional goals. We design and deliver learning that helps associates perform at their best, combining industry‑accepted learning methodologies, data‑driven insights, and strong business partnerships. **What You'll Do** In this role, you will design, develop, and facilitate learning programs that strengthen associate performance and support firm priorities. You will: + Develop, write, and facilitate learning programs, virtual and in‑person, with clear expectations and measures of success. + Conduct needs assessments by partnering with stakeholders and subject matter experts to determine objectives and measure learning outcomes. + Analyze data, content, and learner feedback to tailor or create course materials and continuously improve curriculum effectiveness. + Design and refine multi-modal learning experiences using a learner-centered approach that supports behavior change. + Partner with end users to prototype or validate learning approaches, ensuring solutions achieve performance outcomes. + Build strong relationships with business leaders and associates, act as a trusted partner and mentor within the learning community. + Maintain and enhance learning materials, ensuring they reflect industry trends, business changes, and best practices. + Lead or contribute to departmental or divisional initiatives that improve process and learning effectiveness. + Provide feedback and coaching to support associate growth and performance. **Where You'll Make an Immediate Impact** You will quickly dive into: + Enhancing existing programs with improved learning design and fresh, learner‑centric content. + Contributing to iterative improvements by incorporating learner insights to enhance learning experiences. + Supporting business areas with targeted training tied directly to division initiatives. + Partnering on needs assessments to shape strategic learning solutions across teams. + Leading or contributing to curriculum updates and process improvement efforts. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site (https://careers.edwardjones.com/compensation-and-values/) to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate. **Hiring Minimum:** $67700 **Hiring Maximum:** $111500 Read More About Job Overview **Skills/Requirements** **What You Bring** **Required:** + Bachelor's degree or equivalent experience. + 3+ years applying adult learning principles in program facilitation and curriculum development. + Strong facilitation, communication (written and verbal), and instructional design skills. + Ability to manage and prioritize multiple projects with minimal guidance. + Proficiency with modern learning tools, platforms, and software used to develop and deliver engaging, learner-centered experiences, including: Articulate Storyline and Rise, Vyond, Audacity, and Adobe Creativity Cloud (required within 12 months) **Preferred / What Sets You Apart:** + Financial services experience. + Demonstrated ability to diagnose learning gaps, use critical thinking to identify root causes, and implement effective learning solutions. + Strength in stakeholder management, influence, and cross‑department collaboration. + Proven continuous learner who stays current on facilitation, training, and industry trends. + English and French bilingual. Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm\_source=DIRECT) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO