Description Key job responsibilities Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proactively recommend ways and support the mapped GSF Sites towards meeting business goals. 3- Proactively track mapped sites performance and pre-announce training interventions. 4- Supervise structured learning metrices and also oversee their results for the assigned sites. 5- Managing live performance metrices end to end for the assigned sites. 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 7- Maintaining data and analysis through reports on excel (as per business requirement) 8- Ensure completion of new hire training program, coaching & other performance improvement programs on time. 9- Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis. 10- Identifying learning coaches & certifying them. 11- Lead the individual improvement projects to enhance the business performance. 12- Drive Quality & Learning metrics 13- Conducting chime sessions & Class room sessions to the stake holders A day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Involve and engage well with mapped LA/LGs for daily L&D activities - Offer visibility on daily reporting's and progress updates Basic Qualifications · Able to work independently and autonomously · Interpersonal Skills and Composure (networking skills) · Well-honed communications skills, including presentation skills · Well-developed observational and analytical skills · Able to deliver feedback, coaching and deliver training · Effective time management and team work · Experience using all MS packages, such as Word, Excel, and Power Point · Problem Solving · Intermediate English · Needs to speak and write the local language “correctly” as a requirement. · Sense of confidentiality · Instructor experience (internal candidates) · Process knowledge (internal candidates) Preferred Qualifications . Self-motivated · Manage multiple competing priorities · Demonstrates a methodical approach in tasks · A basic understanding of project management · Shows a drive for improvement of learning and design processes · Analytical skills · Trainer or Learning Assistant experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.