Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **A successful member of the Learning Request Management team is responsible for:** + Communicating directly with clients on questions, revisions, issues. + Identifying client issues and escalating them appropriately. + Complying with all policies and standards. + Exhibiting flexibility when faced with constantly shifting tasks and priorities. **General requirements:** + Performs tasks based on established procedures. + Uses data organizing and coordination skills to perform business support or technical work. + Exhibits strong customer service skills. + Works within established procedures and practices. + Provides insight when confronted with new tasks and client requests. + Acts as a resource for colleagues. + Demonstrates ability to work independently and to escalate issues as appropriate. + Understands team dynamics and how to contribute to team success. + Exhibits strong attention to detail, focused on accuracy. + Able to communicate fluently in English (both written and verbal). + Able to work from Monday to Friday on nightshift mode as supporting U.S. hour in Malaysia + Remote work basis **Technical Skills:** + Microsoft Office Tools Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .