Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Rockwell Automation University (RAU) School of Technology is a team that serves all of Rockwell Automation by building the competency level of hands-on technical resources.

The Training Service Analyst supports the RAU Customer Training business in several key areas. This role maintains a close connection between the customer training operations team, third-party partners, and customers. In this role, you will have a direct financial impact through the sale of workstations and training material and an indirect impact through the support of process and operational functions.

You will report to the Technical Training MGMT.

Your Responsibilities:SAP training operational support, including, but not limited to: Check and maintain training related orders in SAP, Create CTIA orders in SAP, Manage distributor and partner agreements in SAP, Process purchase recs to vendor POsManage workstation support, including, but not limited to quoting, ordering, scheduling, ensuring compliance with regulatory statutes, and part number creationHelp with the creation and sale of custom workstation ordersCoordinate workstation loans with our global training partnersUpload and manage training schedulesProcess requests for Learning+ ordersResponsible for the product lifecycle management and communicationReview and identify areas of improvementManage and update process and procedure documentationManage and coordinate post-development process for training course materialsAssist the Global Training Product Manager with maintaining training web pagesManage the Training Services global inboxMaintain a working knowledge of other team functions to provide support

The Essentials - You Will Have:Bachelor's degree or equivalent combination of skills and educationTwo years of demonstrated experience using SAP

The Preferred - You Might Also Have:Experience with SAPAbility to use the following applications: Microsoft Excel, Microsoft PowerPoint, SharePoint, and Microsoft TeamsKnowledge of the Rockwell Automation organization and productsA desire and ability to new learn new products/technologies outside current areas of expertiseExperience with Power BI and dashboardsYellowbelt or Greenbelt certification

What We Offer:

Our benefits package includes …

Volunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donationOn-demand digital course library for professional developmentComprehensive mindfulness programs with a premium membership to CalmEmployee Assistance ProgramPersonalized wellbeing programs through our OnTrack program

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.