WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
Now is an exciting moment to join the team as the hotel has completed a transformational refurbishment in 2022, updating its Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe's Leading Conference & Event's Hotel!
Hilton London Metropole is the largest Hilton outside of the US, boasting 1,100 bedrooms, four unique restaurants and bars, a brand new Executive Wing with a stunning lounge and spacious suites and 35+ meeting rooms, including three ballrooms with capacity for over 1,350 guests. Fancy taking a closer look at our brand new hotel? Check out our socials:
Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en
Linkedin: https://www.linkedin.com/company/hilton-london-metrople/
A WORLD OF REWARDS
· Annual Salary of £30,000 up to £32,000
· Smart Uniforms provided and laundered
· Free, healthy and high quality meals when on duty
· Grow your Career !
· Personal Development programmes designed to support you at every step of your career
· A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
· Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
· Team Member Referral Program
· Discounted dental and health cover
· High street discounts: with Perks at Work
· Discounted car park
· Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
· Modern and inclusive Team Member’s areas
A Training Officer is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.
What will I be doing?
As a Training Officer, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. A Training Officer will also be required to assist departments in achieving training objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:
Provide quality training to internal customersAssist in coordinating and administering Vocational QualificationAdhere to in-house training planIdentify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training ManagerAssist Line Manager/Head of Department in achieving training objectives and review on a monthly basisPrepare, organise, administer and conduct in-house training courses ie. Recruitment and Selection, Discipline and GrievanceEnsure new employees have received departmental and legal trainingHold monthly Departmental meetings with trainers to ensure training needs are being covered
What are we looking for?
A Training Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in HR/trainingPositive attitudeGood communication and people skillsCommitted to delivering a high level of customer service, both internally and externallyExcellent grooming standardsFlexibility to respond to a range of different work situationsAbility to work under pressureAbility to work on their own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
CIPD qualifiedKnowledge of hospitality
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company