JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - Responsible for Customer Relationship Management across JLL and client for the success of the account. Leads all Projects for strategic direction. Partners with the Account Leadership team for implementing and aligning across all business lines including Account Director, Operations Management, HSSE, Quality. Oversees the Account Training team to ensure standards are implemented in all areas. This role includes implementing the standards from Corporate JLL, Life Sciences, and all JLL Service lines. Oversee the account training team to implement all. Key to this role is strong communication, strong presentation skills, and strong ability to show return on investment of all training programs.

What your day-to-day will look like:

Lead projects/initiatives for training initiatives.Supervise daily work activities all training activities including troubleshooting.Develop strategy, set direction and priorities for projects and deliverables in accordance with CS, LS, and Account training initiativesOwns projects, timelines, for training initiatives.Maintain and communicate standards, processes and templates for instructional design work and project plan tasks.Manage day-to-day technical and operational problems to resolutionParticipate in technology development project conversations to understand the complexity of the technology being developed & the user groups impacted. Apply this information to identify the best means instructional design and training delivery model ( in person, online, etc.)Create and/or maintain processes to track projects against milestones. Assist in determining and tracking time/cost estimates for projects.Applies innovation to work that has a training impactEscalates innovative solutions that can help the client bottom-line and supports the stabilization or improvement of any management fee at risk

Required Qualifications:

Proven strategic partnership within teamProven positive customer relationshipsTraining Management in a regulatory environmentExcellent Communication skillsProven examples of managing staff

Preferred Qualifications:

Ability to travel up to 10% to client sites

Location: Remote

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

95,000.00 – 117,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Apex, NC, Cambridge, MA, Columbus, OH, Louisville, KY, Thousand Oaks, CA, West Greenwich, RI

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.