Job Description Join us in a critical role shaping the future of Program Management at Nordstrom by building and scaling training and enablement capabilities for the Platform and Data (PND) Program Management team. We are seeking a leader who is passionate about developing the capabilities of Technical Program Managers (TPMs) and Program Manager Techs (PMTs) to elevate how we deliver business value through strong program management fundamentals.The Training & Enablement Lead will partner closely with the PND Program Management Director, senior program managers, and cross-functional leaders to design and deliver a scalable learning and development strategy. This role will focus on enhancing core program management competencies—especially in driving business outcomes, stakeholder engagement, and value realization—through structured learning programs, coaching, and knowledge-sharing mechanisms. Key Responsibilities:Training Strategy and Learning Design + Develop the Training & Enablement Strategy: Build a comprehensive training strategy for TPMs and PMTs that advances their understanding of program management best practices beyond technical delivery. + Learning Pathways: Design progressive learning journeys tailored to varying experience levels, including foundational, intermediate, and advanced capabilities in business-focused program management. + Curriculum Design: Create and curate training content, tools, and resources that address key skill gaps (e.g., stakeholder management, risk management, benefit realization, cross-functional alignment). Program Delivery and Facilitation + Training Program Execution: Deliver engaging, interactive training sessions using blended learning models (instructor-led, virtual, self-paced). Partner with Learning & Development as needed for broader alignment. + Coaching and Mentorship: Provide coaching support to TPMs and PMTs, with a focus on applying program management principles to real-world scenarios and business initiatives. + Enablement Tools: Build toolkits, playbooks, templates, and reference guides that reinforce best practices and can be embedded into day-to-day work. Assessment, Measurement, and Continuous Improvement + Skills Gap Analysis: Conduct capability assessments to identify learning needs across the TPM community and tailor interventions accordingly. + Impact Measurement: Define KPIs and success metrics to evaluate the effectiveness of training initiatives and continuously improve offerings. + Feedback Loops: Create channels for collecting feedback from participants and stakeholders to ensure learning solutions remain relevant and impactful. Stakeholder Collaboration and Program Culture Building + Cross-functional Partnership: Collaborate with Engineering, Product, Change Management, and L&D teams to align learning efforts with enterprise goals. + Program Management Community of Practice: Foster a thriving community of program managers through forums, knowledge-sharing sessions, and continuous learning opportunities. + Culture of Growth: Champion a learning culture focused on professional development, continuous improvement, and outcomes-oriented delivery. Qualifications: + Bachelor’s degree in Business, Education, Organizational Development, Technology, or related field (Master’s degree preferred). + 7+ years of experience in program management, learning & development, or enablement roles, ideally within technology or transformation organizations. + Deep knowledge of program and project management best practices (e.g., PMI, Agile, SAFe) with a focus on business value realization. + Experience developing training materials and leading enablement initiatives for technical audiences. + Strong facilitation, coaching, and instructional design capabilities. + Ability to influence and partner across technical and business teams. + Comfort with ambiguity and a growth mindset to build and iterate from the ground up. Skills: + Learning Strategy: Ability to translate capability gaps into structured, scalable training programs. + Program Management Knowledge: Deep understanding of how program management drives outcomes, not just delivery. + Communication: Clear and persuasive communication skills; able to engage technical and non-technical stakeholders. + Coaching & Facilitation: Experience coaching technical professionals and facilitating impactful learning sessions. + Stakeholder Engagement: Ability to work across a matrixed organization and build trust at all levels. + Metrics & Evaluation: Familiarity with learning effectiveness metrics and evaluation frameworks. Certifications (Preferred): + PMP, PMI-ACP, or SAFe certification + Learning & Development or Coaching certifications (e.g., ATD, Kirkpatrick, Prosci is a plus) #LI-EB1 We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: + Medical/Vision, Dental, Retirement and Paid Time Away + Life Insurance and Disability + Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $166,000.00 - $258,000.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf About Us We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs. OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day. WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!