Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
HR, Recruitment & Training Company Industry
Property & Real Estate Overview

Be part of an iconic hospitality landmark.

Ciel Dubai Marina, part of IHG Hotels & Resorts' prestigious Vignette Collection, is set to redefine luxury as the world's tallest hotel. The First Group's flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

As a Training and Quality Coordinator, you will support the Learning & Development and Quality teams in delivering engaging training experiences and maintaining exceptional service standards. You will play a key administrative and operational role in executing training programs, managing quality audits, and ensuring that team members embody Ciel's commitment to excellence.

Key Responsibilities: Coordinate logistics for training sessions including room bookings, materials, attendance, and follow-up. Maintain training calendars and ensure team members are informed of upcoming sessions. Support onboarding programs and assist with new team member orientations. Track training attendance, maintain accurate records, and generate reports. Assist in preparing presentations, certificates, and training content. Help monitor service standards through quality audits and feedback reports. Assist in analyzing guest feedback from platforms like TrustYou, ReviewPro, and internal surveys. Coordinate with departments to follow up on training and quality improvement plans. Support mystery audits and ensure corrective actions are tracked. Help update SOPs and service checklists in collaboration with departments. Desired Skill & Expertise 1-2 years of experience in a training, HR, or quality coordination role (hospitality experience preferred). Excellent organizational skills and attention to detail. Strong interpersonal and written communication skills. Proficient in Microsoft Office (especially PowerPoint, Excel, Word). Positive, service-oriented mindset with a passion for development and excellence. Fluent in English; additional languages are a plus. About the Company

The First Group is a British-owned international property development company based in Dubai. The focus is on delivering innovative overseas property developments and solutions to meet the demands of the international property investment market.

As an emerging property market specialist and one of the region\\'s leading independent serviced residential and commercial building developers, The First Group prides itself on offering clients quality off-plan developments, unrivalled services and pioneering products for the finest investment opportunities in Dubai and the Northern Emirates.

With over 20 years\\' experience in the international property market and unparalleled commitment to excellence in all areas, including construction, design, finish and service, choosing to invest with The First Group offers a reliable and secure investment in one of the world\\'s most lucrative property markets.

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