Welcome page Returning Candidate? Log back in! Trainer Member Outreach Job Locations US-IL-Chicago ID 2025-6882 Category Operations Type Active/Full Time/Regular Job Summary

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients.  This population is typically underserved and very challenged with access to overall health care.   To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care.  WellBe’s Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home, hospital, skilled nursing facility, assisted living, palliative care, and to end of life care.  WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

Job Description

GENERAL SUMMARY

The Training Lead/Specialists will be responsible for planning, coordinating, developing and conducting a variety of training programs, and assisting with training projects directly associated with the Member Outreach program.  They will ensure a deep understanding of the course curriculum and sufficient understanding for effective delivery of course material.  They must be willing to collaborate with partners to learn and adjust to new ways of working as well as deliver engaging facilitation of complex skills-based training - ensuring ability to bring energy and understanding to a classroom environment. 

 

SKILLS & COMPETENCIES

Conduct and deliver effective understanding training needs analyses to determine specific training needs for Member Outreach DepartmentIdentify, select, and develop appropriate training programs, including the selection or design of appropriate training aidsEvaluate effectiveness of training programs from learner satisfaction, proficiency testing, and job performance to drive continuous improvement and provide regular feedback to Leaders on classroom/learner progressResearch, analyze and recommend improvements to the training programsMaintain records of training activities and employee progressAssist in presenting findings from training on the abilities of trained staff and present findings and recommendations for areas of improvement to leadershipAssist with revisions to policy and procedures and/or work process developmentExperience using, and teaching on EHR (AaNeel preferred), Telephony (RingCentral preferred) and routing software (Click preferred)Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvementsDeliver engaging facilitation of complex skills-based training - ensuring ability to bring energy and understanding to a classroom environmentDevelop, train, and conduct refresher training curriculums as applicable to the Member Outreach DepartmentCreate a safe and inclusive environment for individuals to learnSupport other department with training as required Job Requirements

QUALIFICATIONS

 

Educational Requirements:

HS Diploma/Equivalent, preferred 2 or more years college education3+ years of training or learning development experience in a managed care or healthcare environment3+ years of leading and facilitating classroom training

 

Required Skills and Abilities:

Preferably 5+years Call/Contact center background experience, ideally in healthcareStrong collaboration and communication skillsAble to work within and cross departmentally effectively and efficientlyExperience using a wide variety of training tools to effectively facilitate to an audience of up to 25 peopleExperience using Google Workspace and MS Office suiteDemonstrated experience using guided curriculum using a facilitator guides/systems(Articulate)) to deliver trainingEnsure deep understanding of the course curriculum and sufficient subject matter understanding for effective delivery of course materialMay need to provide classroom administrative duties such as pulling and analyzing reports, rosters, scheduling of classesPreferred prior experience with training delivery in a healthcare industry

PERFORMANCE INDICATORS:

Successful completion of the training program with a minimum of 80% pass rate for Member Outreach Specialists attending New Hire TrainingSuccessful completion of refresher training program with a minimum of 80% pass rate for Member Outreach SpecialistsSuccessful development and implementation of new training/refresher programs

Training Responsibility: 

Effectively develop, train, teach, and track performance within the Member Outreach Department while providing innovative and collaborative ways to effectively deliver and adapt to the needs of the business

Pay range: $45,000 - $55,000 

 

Work locations: Expectation to be in the WellBe Chicago office 4-5 days per week, depending on training schedule.

 

Travel requirements:

Travel may be required up to 5% locally or nationally

Work Conditions:  

Standard office work conditions of sitting at desk and using electronic devices for long periods of timeOffice temperatures may varyAbility to stand for extended periods. Ability to drive to training locations.  Fine motor skills/Visual acuity

 The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification.  Management reserves the right to add, modify, change or rescind the work assignments of this position.  Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role. 

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