**Job Track Description:** + Performs business support or technical work, using data organizing and coordination skills. + Performs tasks based on established procedures. + In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** + Proficient in a range of operational processes through prior experience and trainings. + Completes assignments and guides the work of peers and other team members. + May work cross-functionally, in different areas when necessary. + Proposes improvements to processes and methods. + Works within established procedures and practices. **Functional Knowledge** + Has developed skills in a range of processes, procedures and systems. + Acts as a technical expert in an area. **Business Expertise** + Understanding of how best teams integrate and work together to achieve company goals.. **Impact** + Impacts own team and other teams when work activities are closely aligned. + Suggests improvements to existing processes and solutions to improve efficiencies. **Leadership** + Serves as a team leader and may allocate work. + Provides subject matter guidance to junior team members. **Problem Solving** + Ability to problem solve and provide the best outcome for clients and end users. **Interpersonal Skills** + Exchanges ideas and information effectively. + Uses tact and diplomacy when communicating. **Responsibility Statements** + Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. + Responsible for design and update of basic level training materials and courses based on client or internal needs. + Organizes training content in a clear sequence for delivery. + Works with subject matter experts to keep content current and effective. + Reviews and prepares training resources and materials to deliver classes. + Collects training feedback from participants. + Conducts "train the trainers" sessions, as necessary. + Analyzes, produces, and distributes training reports. + Guides other trainers and assigns tasks. + Performs other duties as assigned + Complies with all policies and standards