As a Business Training Specialist, you will be an integral part of our Learning, Development and Knowledge Management (LDKM) team, taking end-to-end ownership of learning initiatives for our critical operational functions. This dynamic role involves the strategic design, meticulous development, engaging delivery and evaluation of comprehensive training programs. Your efforts will directly enhance capability, ensure regulatory compliance and elevate the customer experience. These vital programs will span onboarding, systems proficiency, process optimisation, system and product launches, essential soft skills and critical compliance training, all aimed at empowering our employees and fostering their continuous professional growth. Furthermore, you will manage our automated Knowledge Management (KM) platform and provide essential administrative support, ensuring seamless information flow and accessibility.