Our people are at the heart of our operations and training helps them thrive. As a Trainer at Amazon, you’ll play a central role in onboarding and upskilling our employees. It will be up to you to make sure they have the skills and knowledge to stay safe, be efficient, and enjoy plenty of professional growth at Amazon – potentially becoming one of our future leaders. You’ll work with people at every stage of their career, from new hires to managers.


Key job responsibilities
- Deliver training and coaching to Amazon’s standard
- Review and improve site-training completion rates together with managers and associates
- Gather feedback and highlight areas where there are opportunities to streamline or improve the training experience
- Work with teams to identify areas where further training and development is needed
- Help to audit metrics such as safety, quality, and process across sites
- Train and coach associates to become ambassadors who can help deliver coaching and training to local teams

A day in the life
The role of Trainer is about sharing and upholding our process standards. You’ll deliver high-quality training that outlines safety, culture, and site-specific procedures to Amazon employees as well as external partners, along with a warm welcome for new hires. As a Trainer, you’ll make sure everyone sticks to the highest operating standards. You’ll know how to constructively deliver feedback that helps learners grow and develop.

You’ll be based on-site at one of our operational facilities, delivering in-person and online training to the team across a variety of shift patterns. You may also support other sites when required. You’ll work independently but will regularly liaise with key site staff and stakeholders.

About the team
Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.