**Description:** **This position will be specializing in providing services in enhancing guest experiences. His/Her job scope will be including the following:** 1. Guest Services: - Provide personalized assistance to guests, including arranging transportation, making restaurant reservations, and booking entertainment or leisure activities. - Offer recommendations on local attractions, shopping, dining, and cultural events. 2. Luggage & Arrival/Departure Assistance: - Manage luggage handling, storage, and delivery for guests upon arrival and departure. - Coordinate valet parking and porter services as needed. 3. Transportation & Travel Coordination: - Arrange taxis, car rentals, or private transfers for guests. - Assist with flight/train schedules, ticketing, and itinerary planning. 4. Communication & Liaison: - Act as a liaison between guests and other hotel departments (e.g., housekeeping, front desk). - Handle guest inquiries, complaints, and special requests promptly and professionally. 5. Concierge Desk Operations: - Maintain up-to-date knowledge of local events, VIP protocols, and hotel services. - Manage mail, parcels, and message deliveries for guests. 6. VIP & Special Services: - Provide tailored services for VIP guests, including exclusive experiences or last-minute arrangements. - Assist with event planning (e.g., weddings, meetings) upon request. 7. Safety & Compliance: - Ensure all services comply with hotel policies and safety standards. - Report suspicious activities or security concerns to management. And other guest experience related tasks assigned by the team. **Qualifications:** **Qualifications** - **Education** : already obtained a bachelor's degree or equivalent in hospitality/related field, or currently studying such programme. - **Language Skills** : fluent in English and Mandarin is mandatory, Korean or other languages is considered a plus. - **Experience** : relevant internship & work experience in hotel or hospitality operations is an advantage - **Skills** : strong communication & interpersonal skills, creative problem-solving, and cultural awareness, customer-oriented - **Personal Attribute** : friendly, passionate about hospitality, high adaptability & resilience, and curious about global hospitality trends **Primary Location:** CN-11-Beijing **Organization:** Hyatt Regency Beijing Wangjing **Job Level:** Full-time **Job:** Training Program **Req ID:** BEI002193 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.