IT Support – FX Risk
Work Mode: On-site
Job Description:
Member of a team responsible for first-line support of trading systems, order booking, and FX risk management:
Linear FX: Managing Sigma & Orchestrade transactions, Barracuda orders, IRIS risk management, Deal Hub booking, and related functions.
Non-Linear FX: Managing Orchestrade, Asgard, GMD PS, and THOR transactions for risk and P&L monitoring, along with other related functions.
Provide FX support for the Americas region within a 24/7 global support organization, coordinating with London and New York teams to ensure smooth worldwide FX trading.
Deliver highly responsive service to trading, middle and back office, risk management, and system users, ensuring fast communication, efficient resolution, and proper incident follow-up.
Collaborate closely with FX e-commerce IT support, back-office teams, and project teams to ensure seamless user support and delivery.
Key Responsibilities:
Develop and maintain strong relationships with FX front office and external parties.
Provide daily high-quality support with rapid resolution and regular communication.
Coordinate with global FX Risk IT teams (London, New York) via daily handover calls.
Take ownership of production incidents, propose solutions, and prevent recurrence.
Proactively monitor systems to identify issues before they impact users.
Follow change management procedures and work with project teams for level 3 support.
Participate in DRP/BCP exercises and regulatory/compliance requirements.
Contribute to local and global periodic reporting.
Ensure user documentation, training, and cross-training within the IT team.
Key Contacts:
Internal: FX front office (trading and sales), global FX Risk IT teams, back office, IT infrastructure teams.
External: Vendors such as Orchestrade, Barracuda, DealHub, and infrastructure providers as needed.
Legal and Regulatory Responsibilities:
Comply with all legal, regulatory, and internal requirements, complete mandatory training, maintain necessary certifications, and adhere to all conduct rules.
Requirements:
Functional Experience: Minimum 3 years in support or projects on FX trading applications, ability to manage multiple demanding users, explain technical concepts to non-technical audiences, informal leadership in production or small project delivery, FX product knowledge, understanding of P&L and risk concepts, fluent in English.
Technical Experience: Support for Windows Server, UNIX (shell/Perl), SQL databases, large batch systems (Control-M), monitoring tools like ITRS Geneos.
Product Experience: Proficient in FX products (Spot, Options, NDF, Forwards, Precious Metals, Swaps), understanding of P&L and sensitivities, full FX product lifecycle knowledge.
Education: Preferably a degree in Computer Science; specialized training on Orchestrade, Sigma, Barracuda, Asgard, and IRIS systems.
Personal Skills: Autonomy, motivation, strong communication, stress resilience, teamwork, and leadership.
Languages: Fluent English; French is an asset.
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Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Skills: EnglishFrenchShell ScriptSQLUnix What you can expect from us:Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
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